Wednesday, March 27, 2019

Salesforce Full Copy Sandbox Redirects to Production After Refresh

Symptom


One of the following may occur in a full copy sandbox shortly after it's been refreshed from production:

  • The url changes to production
  • "Insufficient privileges" message appears
  • "Could not reach [production url]" message appears

Possible Cause

The Salesforce Console remembers the user's tabs so they are retained between sessions.

When a full copy sandbox is refreshed, the user tabs are copied from production.

When these tabs display, the page attempts to redirect to production to display the records associated with the saved tabs.

Resolution

Close all the console user tabs.